• Your username, email, phone, name, password, points, level, badges, notifications and reward requests will be erased.
• Your reports will stay on the open map but become anonymous, with no link to you. This lets city services finish the cleanup.
• Deletion is immediate and cannot be undone.
• Retention: account data is deleted immediately; anonymised reports are kept indefinitely as part of the city's open environmental statistics; technical server logs are kept for a limited time and deleted automatically.

There are two ways to delete your account:

• Sign in and come back to this page to delete your account right away. In the mobile app: “Profile” → “Delete account”.
• Or email us from the address you registered with at info@tazaqala.kz — we will delete it within 7 days.